Privacy Policy

We collect the following categories of information when you use JPsyche:

• Account Information: When you sign up via Clerk, we collect your email address, name, and profile details as provided by you or your OAuth provider (e.g., Google).
• Conversation Data: Messages you exchange with the JPsyche AI are stored in our database to enable session continuity and conversation history.
• Usage Metadata: Chat session titles, timestamps, and session counts to improve service quality.
• Technical Data: Browser type, device type, and anonymised IP address for security and diagnostics.

Guest users (unauthenticated) may send up to 3 messages; those messages are not stored in our database.

Your information is used exclusively to:

• Provide and personalise the JPsyche AI support experience.
• Maintain conversation history so you can resume sessions.
• Authenticate your identity and secure your account via Clerk.
• Generate contextual AI responses using the OpenAI API; your conversation history is forwarded to OpenAI within each session for this purpose.
• Diagnose technical issues and improve platform reliability.

We do not sell your data, share it for advertising, or use it to train AI models without your explicit consent.

JPsyche relies on trusted third-party services:

• Clerk: Authentication and user management is handled by Clerk. Their privacy policy applies to your sign-in data.
• Neon (PostgreSQL): Conversation data is stored in a Neon serverless database with encryption at rest.

We implement industry-standard protections including:

• TLS/HTTPS encryption for all data in transit.
• Encryption at rest for database storage via Neon.
• Clerk's secure session management with short-lived tokens.
• API routes are protected with server-side authentication checks.

However, no system is completely infallible. We recommend you do not share information that you would consider extremely confidential (e.g. legal or financial details) in any AI chat service.

We recognise that conversations about mental health are especially sensitive. We commit to:

• Never disclosing conversation content to third parties for commercial purposes.
• Providing you with full control to delete your chat history at any time from within the app.
• Not using conversation content to make automated decisions that affect you outside the app.

If you are in crisis, please contact a licensed mental health professional immediately. See our Crisis Resources page.

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the data we hold about you.
• Deletion — Request deletion of your account and all associated conversation data.
• Rectification — Correct inaccurate personal information.
• Data Portability — Receive your data in a portable format.
• Opt-out — Discontinue using the service at any time.

To exercise any of these rights, contact us using the details below.

For privacy-related inquiries, data requests, or concerns, please reach out: